Flat batteries can occur. If you find yourself immobilised with a battery problem, we will attend to your motorcycle, test the battery for performance, jump start the flat battery or transport the motorcycle to the nearest BMW dealer if required.

If your motorcycle runs out of fuel, we will provide sufficient fuel (to a maximum of 10 litres) for you to travel to the nearest available petrol station, or transport the motorcycle to the nearest refueling facility.

If you find yourself with a flat tyre, we will tow the motorcycle to an approved tyre outlet or nearest BMW dealer, whichever is the nearest.

If you lose your keys, we will provide all reasonable assistance (subject to proof of ownership shown) to:

• locate and deliver a spare key or
• arrange for the rider to retrieve the spare key, if this is more practical.

If an emergency situation arises and it is necessary to gain access to the motorcycle‘s storage compartment, we will attempt to gain access only with your consent.

In all other situations where the key is not available, we will arrange to transport the motorcycle to an authorised repairer. We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the storage compartment or moving the motorcycle while it is locked. A limit of $150.00 (inc. GST) applies to this benefit. All additional costs are your responsibility.

If your motorcycle cannot be mobilised at the breakdown location and/or requires electronic diagnosis, we will deliver your motorcycle to the nearest BMW dealer, or your preferred repairer within 30km of the nearest BMW dealer. If the breakdown has occurred after business hours, we will arrange for your motorcycle to be stored at a secure facility and delivered to the nearest authorised repairer the morning of next day. Please note that all additional costs are your responsibility.

Following an accident, we will:

• Deliver your motorcycle to an authorised BMW dealer, BMW certified body shop, or a third-party body shop within 10km from the accident location in Sydney, Melbourne, Brisbane, Perth and Adelaide. All accident towing costs outside those areas are your responsibility. We will also provide advice on accident procedures. If required, we will coordinate alternative transportation at your cost to enable you to continue your journey*;
• Provide a rental vehicle for a total of 48 hours during the week and 72 hours during the weekend, or a taxi ride.

Please note that all additional costs for services like flights, accommodation and motorcycle redelivery and/or coordination are your responsibility. Accident towing will be carried out subject to applicable laws.

(*Note that these costs, subject to the payment of any excess, may be recoverable from your insurance company under an appropriate insurance policy)

If your motorcycle cannot be mobilised due to a breakdown within two (2) hours and must be transported to the nearest authorised repairer, we will provide multiple taxi rides within 24 hours to a maximum value of $200.00 (inc. GST).

If your motorcycle is immobilised by a breakdown and cannot be repaired within two (2) hours, we will provide four (4) nights of accommodation up to the value of $200.00 (inc. GST) (room cost only) per night should you decide to remain with your motorcycle while it is repaired locally, or if alternative transport is unavailable.

If your motorcycle cannot be mobilised due to a breakdown within two (2) hours, we will provide a rental vehicle for up to seven (7) days. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, relocation fees, any damage and any excess or insurance waivers on the rental vehicle. Rental vehicle benefits cease on the day the motorcycle has been repaired. Cannot be used in conjunction with emergency accommodation and/or alternative transportation.

Should hotel accommodation or a rental vehicle be unavailable, we will transport you to your home or to your intended destination to a maximum value of up to $300.00 (inc. GST).

Motorcycle relocation will be provided where your motorcycle has a breakdown and cannot be repaired within 24 hours. If you have left the motorcycle to continue your journey, motorcycle relocation will be provided to deliver the motorcycle, once repaired, to your home or intended destination (whichever is the nearest). Alternatively, return transport will be provided to enable the rider to pick up the repaired motorcycle.